Information Collection and Use and Types of Information Gathered
Sendik’s Food Market may gather the following types of information: information given voluntarily while using a feature of this website, for example, while joining our fan club; information gathered as a result of voluntary communication with our webmaster or customer service associates, or when completing an online application; and information gathered automatically when visitors visit our website.
Sendik’s Food Market is the owner of the information collected on this Website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this Policy. Sendik’s collects information from our users at several different points on our Website. We may use your information to facilitate the services we provide you in the sale and distribution of products and services that you request. We may use information in a file we maintain about you, and other information we obtain from your current and past activities on the Website, to troubleshoot problems and enforce our Terms & Conditions. At times, we may look across multiple users to identify problems. You agree that we may use personally identifiable information about you to improve our marketing and promotional efforts, to analyze Website usage, improve our content and product offerings, solve technical problems and customize our Website’s content, layout, and services. These uses improve our Website and better tailor the Website to meet your needs.
Registration and User ID and Password
Sendik’s may launch electronic advertisements and similar products in the future. If you choose to receive such a publication, you will be asked for certain information so we can customize the advertisement to suit your needs and interests. Upon registering for the ad, you will be asked for your name, email address, zip code, and other information specified in the enrollment process. The more of this information you choose to share with us, the better we can compile an ad specifically for you. If you choose not to share information with us, the ad may simply be more generic. Providing us with this type of information is voluntary, and you may change supplied information or unsubscribe at any time from any portion or all of Sendik’s Food Market’s online services.
Sendik’s may launch other applications and services for which you may need a Username and Password. You are responsible for all actions taken with your Username and Password, including fees or expenses related to its misuse. Therefore, we do not recommend that you disclose your Sendik’s Username or Password. If you choose to share your Username and Password or other information with someone, you are responsible for all actions taken with your Username and Password. If you lose control of your Password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your Password has been compromised, you should immediately change your Password and Contact Us
A “cookie” is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our Website. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our Website, the user would not have to log in with a password more than once, thereby saving time while on our Website as well as having the ability to take advantage of all of the features of our Website. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our Website. Sendik’s will only use this type of data in an aggregate form which does not identify you personally.
We also collect non-personally identifiable information though our Internet log files, which record data such as IP addresses, browser types, domain names, and other anonymous statistical data involving the use of the Website. This information may be used to analyze trends, to administer the Website, to monitor the Website’s use, and to gather general demographic information. We may link this information to personally identifiable information for these and other purposes such as personalizing your experience on the Website and evaluating our Internet systems.
Sendik’s Food Markets has attempted to take every precaution to protect our users’ information. When one of our forms asks users to enter sensitive information, that information is encrypted. While we use encryption to protect most sensitive information online, we also seek to protect user information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Except as otherwise stated in this Policy, only employees who need the information to perform a specific job (for example, a Human Resources Team Member or a Customer Service Associate) are granted access to personally identifiable information. If you have any questions about the security at our Website, please Contact Us.
Sendik’s Food Markets strives to provide the best grocery shopping experience, period. As your trusted, local grocer, we take pride in the products we offer you and your family. If you are unsatisfied with your purchase, please let us know. We’ll make it right. Please note, refunds and exchanges are subject to the discretion of store management and may require proof of purchase. All returns will be refunded in the same form as payment was made. If no receipt is present, a Sendik’s Gift Card will be issued.
• For your safety, returns, refunds, or exchanges are not permitted on infant formula or non-tamper proof product.
• No returns are permitted on liquor, tobacco, activated gift cards, lottery, stamps, and seasonal or reduced merchandise.
• Refunds of more than $15.00 require photo identification.
Correction/Updating Personal Information
If a user’s personally identifiable information changes (such as your address), or if a user no longer desires our service, Sendik’s will endeavor to provide a way to correct, update, or remove that user’s personal data provided to us. Please Contact Us for more information.
Our users are given the facility to “opt-out” of having their information used for purposes not directly related to our Website at the point where we ask for the information. For example, our order form has an ‘opt-out’ option so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.
Notification of Changes
Comments and Questions
Sendik’s Food Market is always interested in what our customers have to say. If you have any questions or concerns, please Contact Us.